These TERMS AND CONDITIONS govern the relationship between “PREVENTA DDDD” EOOD, operating through the website “preventa.bg” (hereinafter the “Website”), on the one hand, and the Users of the Website (hereinafter the “Users”), on the other.
“PREVENTA DDDD” EOOD is a company registered under the Commerce Act (TZ) of the Republic of Bulgaria with Unified Identification Code (EIK): 201690143, with its registered office and address of management at: Sofia, postcode 1582, Druzhba residential district, block 214, entrance B, floor 1, flat 29.
Contact details:
Telephone number: +359 879 200 906; +359 879 200 907
Email address: info@preventa.bg
Please read the published Terms and Conditions in full before using the Website. By viewing the Website, each User automatically undertakes to comply with the conditions set out below.
These terms of use of the Website contain information about the activities of “preventa.bg” and govern the relations between us and each of our Users.
Terms of Use of the Website
(1) On the Website, Users can obtain information about the services we provide, as well as the prices of our services.
(2) Any User may submit an enquiry to us using the contact details given above, namely by sending an email or by calling the telephone numbers given.
(3) In order for us to be able to perform the service, the User must provide us with a telephone number and an address.
The Website deletes the User’s personal data upon expiry of a 12-month period from the date of collection.
Intellectual Property
The intellectual property rights in all materials and resources located on the Website (including any databases available) are protected under the Copyright and Related Rights Act (ZAPSP), belong to the Website or to the relevant person indicated who has granted the Website the right of use, and may not be used in breach of the legislation in force.
In the event of copying or reproduction of information beyond what is permitted, as well as any other infringement of intellectual property rights in the resources of the Website, the Website shall have the right to claim compensation for the full amount of the damage it has suffered.
Changes to the Terms and Conditions
The Terms and Conditions may be amended unilaterally by Preventa DDDD EOOD. Amendments take effect from the moment they are published on the Website.
Applicable Law
Any matters not governed by these Terms and Conditions shall be governed by the legislation in force in the Republic of Bulgaria.
Rights and Obligations of the User
The User has the right to:
- use the Website freely for information purposes
- send enquiries via the contact form, email or telephone
- request rectification or erasure of their personal data
The User has no right to:
- use the Website for unlawful purposes
- copy, distribute or modify the content without permission
- provide false personal data
- attempt to disrupt the normal operation of the Website
Rights and Obligations of the Provider
Preventa DDDD EOOD has the right to:
- amend or update the content of the Website at any time
- refuse to provide a service if the User breaches these conditions
- collect and process personal data in accordance with the Privacy Policy
Preventa DDDD EOOD undertakes to:
- provide accurate and up-to-date information about the services offered
- protect the personal data of Users in accordance with the GDPR
- respond to enquiries within a reasonable time
Complaints
In the event of complaints relating to services performed, the client should contact us within 30 days at the email address info@preventa.bg or by telephone on +359 879 200 906. Each complaint is considered individually and answered within 14 days.
Right of Withdrawal
Pursuant to Article 50 of the Consumer Protection Act (ZZP), the consumer has the right to withdraw from a distance contract within 14 days without giving any reason. This right does not apply to services that have already been fully performed with the consumer’s prior express consent.
Dispute Resolution
European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/
All disputes arising in connection with these Terms and Conditions shall be resolved in accordance with the Bulgarian legislation in force. The relevant court in Sofia shall have jurisdiction.
Cookies
The Website uses cookies to improve the user experience and to analyse traffic. For detailed information about the cookies used, please see our Privacy Policy.
Date of Update
Last updated: April 2026